The word accountability sometimes makes people run for the hills. If things turn out well, the employee is accountable, if things turn out poorly, the employee is not accountable. Part of this is because people misunderstand what accountability is. First, what accountability is NOT: blame, fault, red tape, or a way to control other people. Holding people accountable is a process that will discuss in this program: setting expectations, gaining commitment to the expectation, taking ownership/responsibility to do what it take, giving feedback, and of course, accountability.
As a result of this program, participants should be able to: