BAD APPLES: HOW TO DEAL WITH NEGATIVE ATTITUDES

Overview:

Are you working with, serving, or even living with someone who has a bad attitude? Like the cliché “One bad apple spoils the whole bunch”, one person with a bad attitude can have a negative impact on anyone and everyone around them. Just being around someone who complains, whines, or just doesn’t do or say anything can cause people to feel frustrated, angry, or even helpless. In fact, studies show that 68% of people (employees and customers) quit or leave a company because of one employee’s bad attitude. Bad attitudes in the workplace can stunt productivity, sour others’ attitudes, send morale plummeting, and increase costs. This interactive program is designed to assist you in finding real solutions for dealing with employees, customers, and others at work or at home, who display negative attitudes and behaviors.

Objectives:

This program will help you learn how to:

• Recognize and describe the characteristics of a bad attitude.
• Understand the impact of negativity on relationships and performance.
• Utilize a 5-step process for dealing with bad attitudes:
  1. Determine your involvement.  Should you even get involved?  How are you contributing to the bad attitude and/or drama surrounding it?
  2. Understand the other person and that perception = reality.
  3. Use real facts to describe the attitude/situation.
  4. Resolve the attitude problem by exploring the causes and developing clear expectations/solutions.
  5. Recover and go on.  How not to let the bad attitude impact YOUR attitude.