Be “WOW” at Providing Customer Service

Overview:

According to dictionary.com, WOW means:
(Verb) 1. To gain an enthusiastic response from; thrill.
(Noun) 1. An extraordinary success.

Especially in a tight market, your most powerful fuel for growth – and your best protection from your competition – is creating WOW (see definitions above) customer experiences. Whether you are the person on the front line, or the one working with the front line, you touch customers. In this session, we’ll cover tips and strategies to take your customer service skills to the next level, as well as how to assure customer loyalty (it’s much easier and cheaper to keep your existing customers). After putting to practice what we discuss in this program, your customers will be coming back again and again and saying, “WOW”!!

**We’ve also done this program as “Take an Extra Minute to Win Over Your Customers” with a Minute to Win It theme.  In this version of the program, we cover the same key points, and also include a few short/fun Minute to Win It games for teams to take part in.  This theme can be used/carried on out throughout the year, to tie in customer service reminders during team meetings with short/memorable activities.

Objectives:

In this session, we will cover:

• Customer Service: The Good, The Bad, and the “WOW”
• Who Are Your Customers? Internal & External Customer Satisfaction
• Why Customers Leave – The Value of a Customer
• Exceeding Customer Expectations – It’s the Little Things
• Thoughtful Service Delivery – Your Words, Tone of Voice, and Body Language (even on the phone)
• Critical Factors in Building Customer Loyalty
• Having an Attitude of Service Excellence