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Discover the Impact of Five
Listening Approaches
It’s
estimated that people screen out or change the intended purpose of what
they hear in over 70% of all communications. The biggest factor
contributing to such miscommunications is our listening approach.
Behavioral research shows that people listen with a preferred listening
approach. The Personal Listening Profile® describes five
listening approaches:
Appreciative: Listens in a relaxed
manner, seeking enjoyment, entertainment, or
inspiration
Empathic: Listens without judging, is supportive
of the speaker, and learns from the experiences of
others
Comprehensive: Listens to organize and make sense of
information by understanding relationships among
ideas
Discerning: Listens to get complete information,
understand the main message, and determine important
details
Evaluative: Listens in order to make a decision
based on information provided and may accept or reject message based on
personal beliefs.
Match
Listening Approaches to Communication Needs
The Personal
Listening Profile® helps people in your
organization:
- discover their natural approach to listening
- capitalize on their listening strengths
- learn how different listening approaches impact listening
effectiveness
- improve their ability to understand the purpose of different
communications
- use listening approaches appropriate to the situation
- overcome listening barriers and reduce conflict
- enhance individual and team performance
The Personal Listening Profile
Facilitator Kit includes:
One Facilitator's Manual, a fully
scripted seminar, presentation materials on CD-ROM, research and technical
background, and two profiles.
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